Genevieve Z.: Thank you for contacting FansEdge Customer Service. Your business is very important to us. My name is Genevieve Z.. How may I assist you today?
Me: whats going on with my order?
me: ordered on Dec 5th
Genevieve Z.: I'm not sure what happened to where it wasn't shipped out but I'm escalating
your order now
me: what does that mean ?
Genevieve Z.: I'm going to have it escalated to the warehouse to have them ship it out as soon as possible
me: wouldn't that have been the normal way things are done ... ship it out as soon as possible?
me: this was supposed to be a Christmas gift
me: can you get me a better date than as soon as possible ... that just seems to open ended after waiting a month
Genevieve Z.: I don't have one for you right now to give you but we will contact you as soon as we get an update
me (pasted from email: Order Details
Reebok San Jose Sharks Women's Premier Alternate Custom Jersey - Black
Product ID: 1546XXX
Size: XL Quantity: 1
This item will ship within 5 business days.
me: that was December 5th
Genevieve Z.: I will refund you 20 percent of your order for the inconvenience.
me: thank you Genevieve, but that is not my issue I just would like an email with a new expected date for delivery. Or f the the order cannot be fulfilled what would happen to this
Genevieve Z.: When the warehouse has an update you'll be contacted. If they can't ship it out for some reason you'll still be contacted.
Genevieve Z.: Performing Manual Refund of ($26.09) to credit card. For the following Reason: Escalation Resolution
me: do you see my frustration.... I am feeling like I will not have any more answers than when i started this conversation. just an order that was supposed to be shipped Dec. 10 but has not been fulfilled. It seems like it would have already been escalated but now since i have reached out to Fans Edge ... it will be looked into
me: I am not upset with you at all just the process
Genevieve Z.: Yes I do and I do apologize for that. At this point it's Saturday and there's not too much I can do in terms of getting someone to contact the warehouse about the order, but I
will see to it that your order is addressed
Reviewer is in unhappy mood. ramsey.razik stated that there is a room for improvement of no information given. Please immediately contact the author of this review to discuss problem with delivery of jersey and associated monetary loss in the amount of $126. Fansedge needs to have the product delivered according to poster's claims.
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