Not resolved
Customer service

Genevieve Z.: Thank you for contacting FansEdge Customer Service. Your business is very important to us. My name is Genevieve Z.. How may I assist you today?

Me: whats going on with my order?

me: 10-14071-97148XXX

me: ordered on Dec 5th

Genevieve Z.: I'm not sure what happened to where it wasn't shipped out but I'm escalating

your order now

me: what does that mean ?

Genevieve Z.: I'm going to have it escalated to the warehouse to have them ship it out as soon as possible

me: wouldn't that have been the normal way things are done ... ship it out as soon as possible?

me: this was supposed to be a Christmas gift

me: can you get me a better date than as soon as possible ... that just seems to open ended after waiting a month

Genevieve Z.: I don't have one for you right now to give you but we will contact you as soon as we get an update

me (pasted from email: Order Details

Reebok San Jose Sharks Women's Premier Alternate Custom Jersey - Black

Product ID: 1546XXX

Size: XL Quantity: 1

This item will ship within 5 business days.

me: that was December 5th

Genevieve Z.: I will refund you 20 percent of your order for the inconvenience.

me: thank you Genevieve, but that is not my issue I just would like an email with a new expected date for delivery. Or f the the order cannot be fulfilled what would happen to this

said 20%.

Genevieve Z.: When the warehouse has an update you'll be contacted. If they can't ship it out for some reason you'll still be contacted.

Genevieve Z.: Performing Manual Refund of ($26.09) to credit card. For the following Reason: Escalation Resolution

me: do you see my frustration.... I am feeling like I will not have any more answers than when i started this conversation. just an order that was supposed to be shipped Dec. 10 but has not been fulfilled. It seems like it would have already been escalated but now since i have reached out to Fans Edge ... it will be looked into

me: I am not upset with you at all just the process

Genevieve Z.: Yes I do and I do apologize for that. At this point it's Saturday and there's not too much I can do in terms of getting someone to contact the warehouse about the order, but I

will see to it that your order is addressed

Reviewer is in unhappy mood. ramsey.razik stated that there is a room for improvement of no information given. Please immediately contact the author of this review to discuss problem with delivery of jersey and associated monetary loss in the amount of $126. Fansedge needs to have the product delivered according to poster's claims.

Other people also mentioned jersey in their reviews. You may find this information helpful for further shopping at Fansedge.

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